Last Updated: 14/07/2026

Thank you for shopping with WISPBLOOM TECHNOLOGY PRIVATE LIMITED. Customer satisfaction is our priority, and we strive to ensure that every product reaches you in excellent condition. This Refund & Returns Policy explains the terms and conditions governing returns, replacements, refunds, and order cancellations for purchases made through our website.

This policy applies to all products sold by us, including:

• Mobile Phones & Accessories

• Laptops & Computers

• Audio Devices (Headphones, Earbuds, Speakers)

• TVs & Home Entertainment

• Home Appliances

• Kitchen Appliances

• Smart Gadgets & Wearables

• Gaming Consoles & Accessories

1. Eligibility for Returns

You may request a return under the following circumstances.

a. Damaged or Defective Products

A return or replacement may be requested if:

• The product is received in a damaged, defective, or non-functional condition.

• The issue is reported within 7 days from the date of delivery.

• Clear photographs and, where possible, an unboxing video are provided as supporting evidence.

• The product has not been intentionally damaged or misused after delivery.

b. Incorrect Product Delivered

If you receive a product different from what you ordered:

• Notify us within 48 hours of delivery.

• Keep the product unused and in its original condition.

• Ensure that all original packaging, accessories, manuals, labels, and warranty cards are retained.

c. Missing Items

If your package is missing any accessories or items listed with the product, please report the issue within 48 hours of delivery along with photographs of the package and its contents.

d. Non-Returnable Products

Returns will generally not be accepted for:

• Products damaged due to misuse, negligence, accidental drops, or liquid exposure.

• Products showing signs of physical damage after delivery.

• Products returned without original packaging, accessories, manuals, warranty cards, or manufacturer seals where applicable.

• Products with altered, removed, or mismatched serial numbers or IMEI numbers.

• Software, digital products, downloadable content, gift cards, activation codes, or license keys.

• Products marked as non-returnable on the product page, unless received damaged or defective.

2. Return Conditions

To qualify for a return:

• The product must be in its original condition.

• Original packaging should be intact.

• All accessories, manuals, warranty cards, promotional items, and complimentary gifts must be included.

• Product serial numbers and IMEI numbers must match our records.

• The product must not show signs of misuse, modification, or unauthorized repair.

Failure to meet these conditions may result in rejection of the return request.

3. Return Request Process

To initiate a return:

1. Contact our customer support team.

2. Provide:

   • Order ID

   • Product Name

   • Reason for Return

   • Clear Photos

   • Unboxing Video (if available)

3. Our support team will review your request within 24–48 business hours.

4. Once approved, we will:

   • Arrange a pickup where service is available, or

   • Request you to ship the product to the designated return address.

5. Returned products will undergo quality inspection before approval of any refund or replacement.

4. Refund Policy

After the returned product has been received and successfully inspected:

• Approved refunds will be processed using the original payment method wherever possible.

• Refunds are generally processed within 3–7 business days after approval.

• Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Shipping charges are refundable only if:

• A damaged product was delivered.

• An incorrect product was shipped by us.

• The return is due to an error on our part.

Shipping charges will generally not be refunded for returns initiated due to customer preference, unless otherwise stated.

5. Replacement Policy

Eligible products may be replaced if:

• They are found to be defective within the applicable return period.

• They were damaged during transit.

• The wrong product was delivered.

Replacement is subject to product availability.

If the same product is unavailable, you may choose one of the following:

• A full refund.

• Store credit (if offered).

• An alternative product, with any applicable price difference adjusted accordingly.

6. Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation is generally not possible.

If you no longer require the product after delivery, you may request a return subject to the terms of this Refund & Returns Policy.

Refunds for cancelled prepaid orders will normally be processed within 3–7 business days.

7. Warranty Claims

Many products sold on our website are covered by the manufacturer’s warranty.

After the applicable return period has expired:

• Warranty claims must be handled through the respective manufacturer’s authorized service centre.

• Warranty terms vary depending on the brand and product.

• We may assist by providing warranty information or service centre details, but repair or replacement decisions remain subject to the manufacturer’s warranty policy.

Warranty generally does not cover:

• Physical damage.

• Water or liquid damage.

• Unauthorized modifications.

• Improper installation.

• Normal wear and tear.

• Damage caused by misuse or negligence.

8. Inspection and Approval

Every returned product is inspected by our quality assurance team.

We reserve the right to reject returns if:

• The product does not meet our return eligibility requirements.

• Required accessories or components are missing.

• The product has been used beyond reasonable inspection.

• Physical or accidental damage is observed that was not reported at the time of delivery.

Our inspection findings will be considered final for processing refunds or replacements.

9. Contact Us

For any questions regarding returns, refunds, replacements, warranty assistance, or order cancellations, please contact us.

WISPBLOOM TECHNOLOGY PRIVATE LIMITED

Email: info@wispbloomtechnology.com

Phone: +91 7599004339

Registered Office Address:

OFFICE NO. B-1404, TOWER-3, NX-1, PLOT NO. 17,

TECHZONE-IV, SURAJPUR ROAD,

GREATER NOIDA,

Noida,

Gautam Buddha Nagar,

Uttar Pradesh – 201301